FAQs
1. What types of medical equipment does Medical Australian Group offer?
We offer a wide range of premium medical equipment, including diagnostic tools, patient monitoring systems, respiratory and therapeutic devices, and surgical instruments. Each product meets stringent Australian and international quality standards, ensuring reliability and durability.
2. How do I place an order on your website?
Ordering is simple. Browse our products, select the items you need, and add them to your cart. Once you're ready, proceed to checkout, where you can enter your payment and shipping information to complete your purchase.
3. Do you provide international shipping?
Currently, we only ship within Australia. For any special international requests, please contact our team at support@medicalaustraliangroup.com, and we’ll do our best to accommodate you.
4. How long does shipping take?
Standard shipping usually takes between 5-7 business days. Expedited options are available at checkout if you need faster delivery. Once shipped, you'll receive a tracking number to monitor your order.
5. Can I track my order?
Yes, once your order has been processed and shipped, you’ll receive an email with a tracking link to follow your package’s progress.
6. What if my order arrives damaged?
We strive to ensure all orders are securely packaged. However, if your order arrives damaged, please contact us at support@medicalaustraliangroup.com within 7 days, and we’ll assist with a replacement or refund.
7. What is your return policy?
We accept returns within 30 days of delivery for most items, provided they are unused and in their original packaging. Certain items, like used equipment or opened sterile products, are non-returnable for health and safety reasons. Please refer to our Refund and Return Policy for more details.
8. How do I initiate a return?
To start a return, contact our customer service team at support@medicalaustraliangroup.com with your order number and reason for return. Our team will guide you through the process and provide instructions for shipping the item back.
9. How long will it take to receive my refund?
Refunds are typically processed within 7-10 business days after we receive and inspect the returned item. You’ll receive a confirmation email once the refund has been issued.
10. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are securely processed to ensure the safety of your personal information.
11. Is my personal information secure on your website?
Absolutely. We prioritize your privacy and use SSL encryption to protect your data. For more information, please review our Privacy Policy.
12. Do you offer warranties on your products?
Yes, many of our products come with a manufacturer's warranty. Warranty details can be found on individual product pages or by contacting us if you have specific questions.
13. Can I request a product that is not listed on your website?
Yes, if you’re looking for a specific item not currently listed, feel free to reach out to our team at support@medicalaustraliangroup.com. We may be able to source the equipment for you.
14. How can I contact customer support?
You can reach our customer support team via email at support@medicalaustraliangroup.com or by phone at 1800-MED-AUS (1800-633-287) during our business hours, Monday to Friday, 9:00 AM - 5:00 PM AEST.
15. Do you offer bulk or wholesale pricing?
Yes, we offer discounts for bulk orders. Please contact us directly for a quote and more information on bulk purchasing options.
16. How can I stay updated on new products and offers?
Join our newsletter for the latest updates, exclusive offers, and industry news. You can subscribe at the bottom of our homepage.
